SAMPLE FOLLOW -UP LETTER



(Date)

(Customer Name)
(Customer Address)

Dear (Customer Name):

We'd like to take this opportunity to thank you for stopping by (Your Shop 
Name Here).

It was our pleasure to prepare a damage report/estimate for you.  We 
appreciate being considered to repair your vehicle and if chosen, will do 
everything we can to live up to your highest expectations.

It is always exciting for us to begin a business relationship with a new 
customer.  Collision repairs are often worrisome for the car owner, but at 
(Your Shop Name Here), we pride ourselves on making this time as hassle-free 
as possible.  As a member of the Long Island Auto Body Repairmen's 
Association, Inc., you can be sure we offer the highest professional 
standards both in customer service and technical skill.

(Your Shop Name Here) has specialized in quality collision repair and 
refinishing since (date) and prides itself on its history of satisfied 
customers.  If at any time during the repair process you have questions, we 
will take the time to explain everything to you.  At your request, we can 
also handle negotiations with your insurance company.  It's all part of the 
(Your Shop Name Here) experience.

Give us the opportunity to show you how hassle-free collision repair can be.  
We hope we may be of assistance to you soon.


Sincerely,



(Your Name)
(Your Shop Name)